Refunds & returns

All sales are final

Each order is printed to your uploaded list — there's no shelf to return it to. We don't accept returns and we don't offer refunds or exchanges once printing has started.

Caught a mistake in your file?

Reply to your order confirmation email with the corrected .XML as soon as you can. If we haven't started printing, we'll swap it at no charge. That's also why we ask you to check your images in Proxxied before ordering.

If we can't print your order

If your file has problems we can't resolve with you — missing images with no replacement, for example — we'll cancel the order and refund it in full. That's the one exception to the rule above: we don't keep money for something we didn't print.

Orders asking for the official card back

We never print the official Magic card back — that's the line between a playtest proxy and a counterfeit. If your order requests it, as an uploaded back image or inside your .XML, we cancel the order and refund it in full rather than print it. Swap in a blank back, our printed back, or your own art and you're welcome to reorder.

Arrived damaged?

Email us photos of the package and the cards within a few days of delivery. We can't promise a particular outcome, but we want to see it, and we'll work with USPS where that applies.

Orders placed on Etsy

Orders from our Etsy shop follow the policies shown on the Etsy listing instead.